Believe me, I come across a lot of clients who have come to me after having been through many web designers and developers and are totally disillusioned with my industry. It’s not an easy place to be after having been let down, cheated, ripped off, or manipulated. Often they sit in my office and look at me through skeptical eyes and understandably so! Most have spent thousands of dollars already in web development with not much to show for it or with a website that is not what they wanted.
It is unfortunate that this happens but as in any industry, there are people who promote honest and dishonest practices. Based on the information that I have gathered from clients and talking to other professionals within my field, there could be three major causes to having a bad or negative experience with your web designer or developer.
1. Personalities just do not blend.
It’s very important to find a web designer whom your personality best blends with. You will be working with this person for most likely a long time and if you don’t feel you can work with this designer or developer from the initial start, it won’t get better. There will be many decisions and suggestions you’ll need to make on the road ahead so its crucial this relationship is one your comfortable with from the onset.
2. Not understanding the difference between a web designer and web developer.
There are essentially two breeds in the web world and both are very different from each other. The two titles are not interchangeable, really. Speaking in general, the web designer is the creative being that if skilled, can create beautiful designs and concepts for you. Clearly, this is a left brained thinker and would also be the more personable one of the two. Often however, a really good web designer can lack the technical skills to take their design concepts to the coding or development of a website. The web developer on the other hand, can be a highly skilled, technical person and can take a design from start to final phase. However, the right brain developer lacks the creative skills to manifest beautiful designs and concepts. Because each have a weak area, they often contract the other to compensate for other. This is fine but what happens with the overall cost is passed down to the client. It’s important to find a web designer/developer who is well rounded and able to do both equally well. You’ll save time and money in the long run.
3. Lack of understanding about the Web Design process.
Unless you are a designer or developer, your not going to have a good knowledge of the flow and process it takes to design or develop a website. But at the same time, your web professional should assist you in helping you understand the process by educating you along the way. This is where trusting your web professional is important. You need to be able to trust him or her knowing that they have the best interest for your website. Too often, a lack of understanding causes misunderstandings and opens the door to future problems.
Doing your homework and interviewing several web designers or developers is a must before you employ anyone with your website. You will be investing a good amount of money for a website and its critical to find someone whom you can trust and will be able to work with for the long haul. Having a web professional who is local in proximity is good but if you are able to find someone who meets the three factors listed above, then its perfectly fine to have a web designer or developer from a remote location. Just make sure that he or she is always accessible either by phone or email.
Because the web jargon can be confusing, it is easy for you as the customer to be manipulated. Be cautious and always ask for an explanation that you can understand. I believe the need to find good, honest, ethical web professionals will continue to rise. Christian web design and hosting companies are often sought after because those seeking them already have a preconceived notion in the type of ethics and character of a Christian website designer. Its good to work with others who share in the same belief system as you and that work and service is done at a higher standard.
Most Christian web design companies offer hosting as well as design & development services. It is always a good idea to host your website with your design firm if that is available. This way, the designer can work more efficiently since they are already familiar with their hosting servers. Finding Christian web design & Hosting will be worth the effort!
Carole is the Creative Director for The Funeral Programs Site, that offers beautiful funeral programs templates.